TUTORING POLICIES

CANCELLATION OF LESSONS BY CLIENT/STUDENT

​

The Client/Student may cancel lessons by giving at least 24 hours prior notice to the Tutor in which case no fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.

​

CANCELLATION OF LESSONS BY TUTOR

The Tutor may cancel lessons by giving 24 hours prior notice to the Client/Student in which case no fees shall be incurred. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, failing which the Client/Student shall be refunded with such a missed lesson fee.

​

LATE ARRIVAL

Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student. Students who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions.

​

Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.

NO-SHOW POLICY

Students who are not present at the pre-determined location when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session.  No discount or refunds shall be given in respect of lessons not attended by the Student.

​

Pay-per-session clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.

​

MISSED SESSIONS

Because the nature of the tutoring sessions is to improve academic performance it is pertinent that the Student attends regularly and on time. If there are 3 or more cancellations, no-shows, or tardies in any 2 month time frame, the client will be charged a $35 Convenience Fee for each 2 month occurrence.

​

TERMINATION

This tutoring agreement may be terminated/changed by either party at any time by giving the other party (10) ten days prior written notice.  If AST terminates the agreement, a refund may be given based on a pro-rated balance owed (if a balance is owed).  If Student changes the Learning Package, the original length of the agreement begins again.

​

REFUND POLICY

Please be aware that we have a No Refund Policy for all services.  Refund requests, including, but not limited to, those made by Students who cannot attend or use services, regardless of the student’s reason(s), and regardless of whether the Student provides us with advance notice, will not be honoured.  

Exceptions may be made only in cases in which a Student cannot attend due to serious illness or the death of an immediate member of the Student’s family.  In these cases, official documentation may be required.

​

OBLIGATIONS OF THE STUDENT

• The Student undertakes to assist the Tutor in identifying problem areas in which the Student needs specific tutoring.

• The Student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.

• The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timely.

​

OBLIGATIONS OF THE PARENT/GUARDIAN

• For children under the age of 18, the parent/guardian will be present in the premises during a tutoring lesson.

• The parent/guardian undertakes to be responsible for the student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.

• The parent/guardian is responsible for initiating any communication with the tutor.

• The parent/guardian is responsible for getting the student to the session on time and for picking up the student promptly as soon as the session has ended.

• The parent/guardian agrees to ensure that the student has completed all work assigned by the tutor within the timeframe given.

NO WARRANTIES

While we endeavour to provide the best educational services possible, the Tutor & Aced It! makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided. In no event shall our obligations, expressed or implied, to any customer or site user, exceed those obligations specifically noted herein.

​

RELAXATION OF TERMS

No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.

​

AGREEMENT FOR PAYMENT

Payment shall be made before the start of a tutoring session OR Payment shall be made weekly/monthly in advance.

WHOLE AGREEMENT

This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.